PTCARGO Company It is only a middleman between customers and Chinese stores. If the product is out of specs The Chinese store did not deliver all the products. or the product is not easily usable The company reserves the right to take responsibility. But we will help coordinate with the Chinese shop to the utmost. To preserve the rights and interests of customers as much as possible.

  1. Goods consigned to the Company for transportation are prohibited from being illegal goods. Such as all kinds of narcotic drugs or radioactive, flammable objects. If officials detect The customer will be punished according to law.

2. The company reserves the right not to be responsible for any damages that occur. In the event that the product is damaged due to packaging that is not appropriate for the type of product coming from the store, such as easily broken products such as tiles, mirrors, lamps, etc., customers can use wooden crates to reduce the risk. But breaking a wooden crate is not a 100% guarantee that the product will not break. Customers should evaluate the risks in this area before deciding to import.

  3. When the product has arrived at the Chinese warehouse. The staff will unpack and inspect the products from time to time in order to indicate in the packing list what type of product your product falls into. To make a declaration to the export-import customs.

  4. Shipping prices that the company has offered to customers. is the shipping price From China warehouse to Bangkok only

5. Damage to the packaging box It is a cause that cannot be controlled. This is during the transportation of goods from the store. Came to a warehouse in China It may be necessary to change the car several times. The condition of the delivered packaging will sometimes be damaged. However, the staff will make repairs for you. for safety in transportation However, the customer should notify the factory to pack the package tightly.

6. For customers who use the ordering service The company is only a middleman between customers and Chinese stores. If the product is out of specs The Chinese store did not deliver all the products. or the product is not easily usable The company reserves the right to take responsibility. But we will help coordinate with the Chinese shop to the utmost. To preserve the rights and interests of customers as much as possible.

7. For customers who use the ordering service in the case of receiving damaged, defective, broken, or wrong-spec products from Chinese stores. and have verified that the company has purchased for you the correct items according to the notification The company is happy to act as an intermediary in contacting the store. But the company will not be responsible for this part of the damage. If it is the company's fault that the order was made the wrong way, we are happy to refund the money. or purchase a new one

8. For customers who use the ordering service If you receive incomplete products Customers can report missing products in the system. The staff will follow up and request a refund from the Chinese store. Customers should collect the bill at the attached Chinese shop. and the package it contains This is because often Chinese shops will ask you to take photos and send them to them. Customers should report missing products within 3 days after receiving the product. If it takes longer, it will be difficult to track down the refund. If the Chinese shop refuses to refund the money. The company reserves the right to transfer the money back. Customers can request to see various evidence.

9. Every product entering PTCARGO's Chinese warehouse must have PTCARGO's stamp upon receipt every time. If any tag claims that we have already signed for the product. But there is no PTCARGO stamp, it is considered that we are not the person who signed for it. Customers can inform the company to check with Chinese shipping. Because sometimes Chinese shipping has an incorrect status. Notifying that the company has already signed for the product. But the company's Chinese warehouse has not received it yet.

10. Price of service fees Transportation that the company offers to customers Subject to change later. If the customer does not deliver the product as agreed with the company. In the case that the customer requests a special price or in the case where the customer provides false information about the consigned goods. The company will consider the product from the size and weight of the actually delivered product again. The company will notify customers in advance before the products are sealed and sent out of China. If the customer does not agree to transport Customers can contact to request a return of the product during business hours of the China warehouse.

  11. When the company has notified the customer about the goods arriving at the warehouse. The customer must come to pick up the product within 7 days from the day the customer is notified. If the customer does not come to pick up the product within the specified time. If the product is lost or damaged, the company reserves responsibility.

  12. Please check the merchandise. Complete within the day the customer receives the product. If the customer does not count the products And later it was found that the product was lost. The company reserves the right not to be responsible for any cases whatsoever.

13. In the case that the product arrives at a warehouse in Thailand But the company cannot contact the customer. or no one has contacted to receive the product for more than 90 days from the date the customer was notified. The customer agrees to allow the company to auction the products and use the proceeds to deduct shipping costs, product storage fees, operating fees and all other expenses related to the management of the products. The customer has no right to make any claims in any case.

  14. If the customer opens the code and uses the transportation service with the company. It will be considered that you have acknowledged and accepted the above agreements in all cases.